Millions of Prime members with Chevrolet, Buick, GMC, Cadillac and
Volvo cars can now use Amazon Key to have their Amazon packages
delivered inside their vehicle parked at home, work or near other
locations in their address book
In-car delivery is available at no extra cost for Prime members –
customers simply download the Amazon Key App, link to their connected
car and start ordering on Amazon.com; no additional hardware or devices
SEATTLE--(BUSINESS WIRE)--Apr. 24, 2018--
(NASDAQ:AMZN) – Amazon today announced that Amazon Key, the service that
already enables in-home delivery and keyless guest access, now gives
customers an option to receive deliveries inside their vehicle. With
Amazon Key In-Car, Prime members with compatible vehicles now have the
convenience of having packages delivered inside their cars when parked
in a publicly accessible area, typically at their home or workplace.
This press release features multimedia. View the full release here:
In-car delivery is available at no extra cost for Prime members and is
available today in 37 cities and surrounding areas across the U.S. with
more cities rolling out over time. Delivery is available on tens of
millions of items sold on Amazon.com and works with Same Day, Two-Day
and Standard Shipping.
Amazon gave a select number of customers from across the country early
access to Amazon Key In-Car; view a video of them sharing their
experience here: https://youtu.be/w4akHn0jQCc
“The in-car delivery option is another way Amazon helps ensure that my
order is delivered safely and conveniently. Setup was super easy for my
OnStar-equipped car—I granted Amazon Key permission to open my car’s
trunk and the ability to relock my car when done, and that was it,” said
Scott L. from Miami, one of the Amazon Prime members who received early
access to the service. “I can’t wait to check my car’s trunk to see
what’s delivered next!”
To get started, customers download the Amazon Key App and then link
their Amazon account with their connected car service account. Once
setup is complete and the delivery location has been registered,
customers can shop on Amazon.com and select the “In-Car” delivery option
On delivery day, the Amazon Key App lets customers check if they’ve
parked within range of the delivery location, and provides notifications
with the expected 4-hour delivery time window. The App also notifies
customers when the delivery is on its way, and the package has been
delivered. Customers can track when their car was unlocked and relocked
in the App’s activity feed, and rate their in-car delivery.
“Since launching Amazon Key last November, we’ve safely delivered
everything from cameras to collectable coins inside the home. Customers
have also told us they love features like keyless guest access and being
able to monitor their front door from anywhere with the Amazon Key App,”
said Peter Larsen, Vice President of Delivery Technology, Amazon.
“In-car delivery gives customers that same peace of mind and allows them
to take the Amazon experience with them. And, with no additional
hardware or devices required, customers can start ordering in-car
In-car delivery is available to customers with a compatible 2015 or
newer Chevrolet, Buick, GMC or Cadillac vehicle with an active OnStar
account, and customers with a 2015 or newer Volvo vehicle with an active
Volvo On Call account. Support for even more vehicle makes and models
will be added over time.
“Unlocking Amazon Key In-Car delivery for more than 7 million Chevrolet,
Buick, GMC and Cadillac owners is another great example of how we are
leveraging the embedded connectivity in our vehicles to provide our
customers with services that make their ownership experience more
valuable,” said Alan Batey, president, General Motors North America.
Amazon uses multiple layers of verification to ensure the security of
in-car deliveries. Each time a delivery driver requests access to a
customer’s vehicle, Amazon verifies that an authorized driver is at the
right location with the right package, through an encrypted
authentication process. Once this process is successfully completed, the
car is then unlocked. Customers receive a notification via the Amazon
Key App after the delivery is completed and the vehicle is relocked. No
special codes or keys are ever provided to delivery drivers. For added
peace of mind, in-car delivery is backed by Amazon’s Happiness Guarantee.
“Simplification of experience for our consumers is central to Volvo’s
digital vision. Receiving a package securely and reliably in your car,
without you having to be there, is something we think many people will
appreciate. Our partnership with Amazon now makes this possible for a
majority of our customers in the US,” said Atif Rafiq, Chief Digital
Officer at Volvo Cars. “This intersection between transportation and
commerce could very well be the next wave of innovation, and we intend
to be at the forefront.”
In addition to enabling in-car delivery, Amazon Key is a smart entry
solution that offers customers keyless entry, remote lock and unlock,
and guest access, as well as the option to have packages delivered
inside the home.
To check eligibility and to sign up for Amazon Key In-Car, visit www.amazon.com/keyincar.
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View source version on businesswire.com: https://www.businesswire.com/news/home/20180424005509/en/
Source: Amazon.com, Inc.