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Introducing Hub by Amazon—Amazon’s Latest Offering to Make Apartment Deliveries Easier

New amenity provides apartment residents quick, secure, 24/7 access to their packages from any sender, not just Amazon

Already more than half a million residents have access to the Hub at some of the country’s premier properties including those managed and owned by AvalonBay, Fairfield Residential, Pinnacle, J.P. Morgan Asset Management, WinnResidential, and Equity Residential

SEATTLE--(BUSINESS WIRE)--Jun. 19, 2018-- (NASDAQ:AMZN)—Amazon today announced Hub by Amazon, a delivery solution for apartments that brings convenience and consistency to the delivery experience, is available for installation across the United States. Over 500,000 residents—from New York City to San Francisco, among others—already have access to the Hub by Amazon with thousands more gaining access each month as new Hubs are installed in apartment communities across the country.

Designed for the safe storage of packages, the Hub works for deliveries from any sender, not just Amazon. Residents have their orders and shipments addressed to their apartment as they normally would, and when their package is delivered to the Hub—whether in a high-rise building or garden-style apartment—it is safely stored, waiting for pickup. Hub by Amazon also leverages Amazon’s world-class customer service to provide residents with 24/7 support.

“We’re always striving to make things easier for our customers. Building on Amazon’s expertise in locker solutions, the Hub addresses frustrations from property owners, carriers and residents concerning package delivery,” said Patrick Supanc, director, Amazon Worldwide Lockers and Pickup. “Now half a million residents in some of the premier properties in the country have access to the Hub, Amazon’s latest delivery solution. The Hub simplifies delivery for residents, offering quick and secure access to packages, day or night. For delivery providers, it offers a single, convenient location for package drop-off and gives property managers time and resources back to focus on other priorities.”

With this amenity, apartment residents no longer need to wait for property staff to deliver a package or adjust their schedules for limited pickup windows at front desks. Property owners and managers also benefit from the Hub by Amazon as it takes on package tasks regularly handled by property staff, decluttering lobbies and allowing onsite staff time for other priorities.

“I love the peace of mind that comes from knowing my package has been delivered, kept safe, and is easily accessible at my convenience,” said Alex K., a Fairfield Residential property resident in Fort Lauderdale and user of the Hub.

Many of the nation’s largest residential property owners and managers, collectively overseeing thousands of apartment properties, have signed up to use the Hub by Amazon, including AvalonBay, Fairfield Residential, Pinnacle, J.P. Morgan Asset Management, WinnResidential, and Equity Residential, among others.

“With Hub by Amazon, residents can pick up packages at their convenience, 24/7, and our associates are spending more time doing what they’re most excited about—delivering great service to our residents,” said Karen Hollinger, vice president of Corporate Initiatives at AvalonBay Communities. “We couldn’t be more excited for the ease and consistency it brings to the delivery experience for both residents and AvalonBay associates.”

To learn more or to request the Hub by Amazon for your property, visit https://thehub.amazon.com/.

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of the products and services pioneered by Amazon. For more information, visit www.amazon.com/about and follow @AmazonNews.

Source: Amazon.com, Inc.

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