RICHFIELD, Minn., May 23, 2012 - Geek Squad®, Best Buy's 24-hour tech support task force, has added four new partners to its Partner Program Network. Geek Squad's newly launched Partner Program works with third-party sellers to provide services for their own customers. New partners include Network Solutions Provider, Carrier Access, Inc., Access Media 3, and MACH 4.
"We are pleased to welcome these partners to our growing network," said Brian Hutto, vice president of Best Buy Services. "Each brings years of industry leading expertise and customer services to clients throughout the United States. By teaming up with these well-established partners, we're able to continue to expand our footprint in to the SMB space and help provide enterprise-level services at price points that SMB's can afford."
As part of the agreement, the partners will provide Geek Squad services for their own customers, including Geek Squad Office Support which features Geek Squad Agents available for unlimited 24/7 support via phone, online chat, remote, and, with an option to include on-site support. In addition, they will sell PC, mobile, networking and infrastructure support services. Service plans are designed to help customers with diagnostics and repair, client and server administration, and network integration, including network, firewall, VPN, and server support as well as data backup and transfers.
"The depth and breadth of coverage provided by the Partner Program enables MACH 4 partners in 50 states to sell an outstanding product with no geographical limitations," said Brian Miller, chief executive officer at MACH 4. "MACH 4's mission is to provide reliable service and sound advice and Geek Squad emulates that mission. We look forward to offering our clients the best value and services available and are proud to bring Geek Squad to our clients."
"Coupling Access Media 3's broadband, television and voice services with Geek Squad's Partner Program mean happier customers with better performing networks and devices. It's a chance for us to support our customers with real expertise to meet individual needs," said Eric Welles, senior vice president of Business Development at Access Media 3. "It's like having a concierge on call for a resident's network and connected devices."
"Carrier Access' partnership with Geek Squad leverages our 7/24/365 managed communications services practice and Geek Squad's national reach, straight forward offering, and industry recognized brand," said Chad Stanford, director of Business Development for Carrier Access. "From the desktop application support to data center connectivity, Carrier Access is committed to delivering industry leading IT solutions through our strategic alliances."
"Our partnership with Geek Squad helps Network Solutions Provider keep its customer promise to give our clients the best support they can get - no matter of size," added Phillip Walker, chief executive officer at Network Solutions Provider. "Working with Geek Squad will help our clients reduce customer downtime, save money and help create a better customer experience."
For more information about Geek Squad's Partner Program, visit http://partnerprogram.geeksquad.com/ or call 1-877-393-2056.
About Geek Squad
Since its expansion nationally in 2004, Geek Squad has grown to nearly 20,000 technicians who support install and repair for consumers and small businesses alike, including computing, home theater, auto electronics, mobile devices and appliances. Geek Squad technicians are available at Precincts in all Best Buy U.S. stores, through house calls and via online chat, remote support or over-the phone 24 hours a day, seven days a week.
About Best Buy Co., Inc.
Best Buy Co., Inc. (NYSE:BBY) is a leading multi-channel global retailer and developer of technology products and services. Every day our employees - 180,000 strong - are committed to helping deliver the technology solutions that enable easy access to people, knowledge, ideas and fun. We are keenly aware of our role and impact on the world, and we are committed to developing and implementing business strategies that bring sustainable technology solutions to our consumers and communities. For additional information about Best Buy, visit http://www.investors.bestbuy.com/.
Paula Baldwin, Best Buy Co., Inc.
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